Customer Service Training Courses
This One Day Course For Customer Service Training is For:
Those who need to develop a comprehensive understanding of their customer service role and responsibilities, and the core skills necessary to project their organisation as a leading, high profile, professional, customer-focused organisation will benefit from our customer service training, and customer service management training course.
This Course is Designed To Help You:
Understand the importance of your role as a customer service representative of your organisation; increase your ability to develop rapport quickly with customers using positive interpersonal skills; deal constructively with difficult customers, and improve your self-confidence and personal awareness.
This Customer Service Training Course Will Give You:
The skills to represent your organisation in a professional way; take control of difficult situations using a range of constructive communication skills and diffusion techniques; influence others and develop rapport quickly with people when creating a professional first impression.