Customer Service Training Courses
THIS ONE DAY COURSE IS FOR:
Those who need to develop a comprehensive understanding of their customer service role and responsibilities, and the core skills necessary to project their organisation as a leading, high profile, professional, customer-focused organisation.
THIS COURSE IS DESIGNED TO HELP YOU:
Understand the importance of your role as a representative of your organisation; increase your ability to develop rapport quickly with customers using positive interpersonal skills; deal constructively with difficult customers, and improve your self-confidence and personal awareness.
THIS COURSE WILL GIVE YOU:
The skills to represent your organisation in a professional way; take control of difficult situations using a range of constructive communication skills and diffusion techniques; influence others and develop rapport quickly with people when creating a professional first impression.