Customer Service & Sales

Assertiveness Skills & Confidence Building Course

Duration: 1 Day Course

Location: In-House or Online

Customer Service & Sales

Assertiveness Skills & Confidence Building Course

Duration: 1 Day Course

Location: In-House or Online

Customer Service & Sales

Assertiveness Skills & Confidence Building Course

Duration: 1 Day Course

Location: In-House or Online

Course Objectives
  • Understand the impact of thinking, feelings, and motivation on behavior and performance.

  • Recognize the significance of assertive thinking and behavior compared to less constructive alternatives.

  • Identify personal responses to different situations, people, and behaviors.

  • Explore the concept of self-esteem and powerful techniques to enhance it.

  • Apply assertiveness techniques to resolve problems effectively.

  • Handle criticism and conflict in a constructive manner.

  • Feel more confident in asserting oneself without compromising authenticity.

Course Objectives
  • Understand the impact of thinking, feelings, and motivation on behavior and performance.

  • Recognize the significance of assertive thinking and behavior compared to less constructive alternatives.

  • Identify personal responses to different situations, people, and behaviors.

  • Explore the concept of self-esteem and powerful techniques to enhance it.

  • Apply assertiveness techniques to resolve problems effectively.

  • Handle criticism and conflict in a constructive manner.

  • Feel more confident in asserting oneself without compromising authenticity.

Course Objectives
  • Understand the impact of thinking, feelings, and motivation on behavior and performance.

  • Recognize the significance of assertive thinking and behavior compared to less constructive alternatives.

  • Identify personal responses to different situations, people, and behaviors.

  • Explore the concept of self-esteem and powerful techniques to enhance it.

  • Apply assertiveness techniques to resolve problems effectively.

  • Handle criticism and conflict in a constructive manner.

  • Feel more confident in asserting oneself without compromising authenticity.

Course Overview

Explore the art of effective communication with Henley Training's Assertiveness Skills and Confidence Building Course (HTA09003). This program is designed to empower individuals seeking improved communication in both professional and personal settings. Build your skills and confidence to foster better relationships and handle various challenges with ease.

Features & Benefits

Enhanced Communication Skills: Acquire the tools to communicate more constructively and build cohesive relationships.

Confidence Building: Develop self-confidence to handle challenges both in and outside of the workplace.

Expert Coaching: The workshop is presented in a relaxed and informal manner, providing expert coaching and guidance from the trainer.

Real-world Application: Gain practical skills to apply assertive thinking and constructive behaviors in various situations.

Course Information

Assertiveness Skills and Confidence Building Course

Ideal for anyone seeking to improve communication, build confidence, and handle challenges effectively.

Who Should Attend:

Suitable for individuals looking to enhance communication skills, build confidence, and improve relationships.

Understand the benefits of assertive thinking and behavior, and apply a range of skills to navigate life's challenges confidently.

Companies that have benefited from our courses:
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Enquire about this course

Ready to elevate your skills and advance your career? Contact us today to apply for any of our courses. Take the first step towards personal and professional growth!

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2024 Henley Training Associates. All rights reserved.

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2024 Henley Training Associates. All rights reserved.

Our aim is to maximise the productivity of your organisation in the most cost effective, practical and enjoyable way.

Copyright ©2024 Henley Training Associates. All rights reserved.