Training Course Information, Terms and Conditions. 

Additional terms will apply to any booking that you make through this website (see one day workshops and residential courses onwards) and to our use of your registration and other personal data (see our Data Protection Policy).

Contracts formed between Henley Training & Consultancy Services Ltd. and you as a result of booking online with us shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

Bookings

Bookings must be made in writing by email and are regarded as confirmed bookings when made. Telephone bookings should be confirmed in writing within 24 hours and can only be regarded as provisional until we have received such written confirmation.

Cancellations

Written notification of cancellation or re-arrangement of a course booking within 0 – 25 calendar days (inclusive) of the course date, without prior written notification, will be subject to the scale of charges shown in the Cancellation table below. The full course fee is due 30 calendar days prior to the course date:

  1. For modular programmes, the start date is the date each module begins
    2. For workshops, it is the day of the course

Courses booked inside 30 calendar days must be paid immediately unless otherwise agreed in writing. If payment has already been made only the remaining percentage of the course fee, after the transfer or cancellation charges have been applied, shall be refunded.

Substitutions

Clients may substitute original booked delegates with other persons at no extra charge.

Re-arrangement of bookings

Written notification is required to re-arrange a booking to another date. Course bookings can be re-arranged without charge when notification is received 21-25 calendar days prior to the start date of the originally booked course.
Where notification is received within 10–20 calendar days (inclusive) of the start date of the originally booked course, a re-arrangement is allowed with a 25% charge applied based on the original course fee. The re-arrangement charge will be 50% where notification is received within less than 10 calendar days (inclusive) of the course date. If that re-arrangement is then cancelled or changed at any time, the full course fee remains payable.

The original course fee is the amount that has been quoted by us and agreed or invoiced.

All late bookings, first confirmed within 30 days of the course date, will be subject to normal cancellation and transfer terms and conditions.

 

No. of Calendar Days’ Notice 21-25 days 10-20 days less than 10 days
Cancellation 20% 50% 100%
Rearrangement 25% 50%

Cancellation & Rearrangement Table  

Payment

All course fees must be paid in full no later than 30 days prior to the start of the courseunless otherwise agreed in writing, or immediately for late bookings. Settlement of the invoice is only deemed to have happened when the full amount has been paid and cleared.

Henley Training & Consultancy Services Ltd. reserves the right to levy interest or administration charges in the event of payments being made late. This should be agreed in writing in advance; default on a payment due will result in the full balance becoming payable and possible removal from the course.

Payment should be made by BACS direct to our Bank Account, details of which appear on our Invoice.

When we cancel a course

Henley Training & Consultancy Services Ltd. reserves the right to amend or cancel any course, course times, dates or prices. Changes to course prices, times and dates will be advised before the course start date and any course already agreed or paid in full will not be subject to the increased price.

As a course may be cancelled up to two weeks prior to its start date, we recommend that delegates do not make travel arrangements before this time. Any travel costs incurred are entirely the clients’ or delegate’s responsibility. Henley Training & Consultancy Services Ltd. does not accept any liability for reimbursement of travel costs.

Intellectual Property

All materials provided by Henley Training & Consultancy Services Ltd. remain the intellectual property of Henley Training & Consultancy Services Ltd., who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.

Data Protection

Henley Training & Consultancy Services Ltd. does not sell, trade or rent your personal information to others. However, Henley Training & Consultancy Services Ltd. may contact you with useful and interesting additional information regarding our products and services. Please see our Data Protection Policy for further information on how we may use your data.

Other Terms

Henley Training & Consultancy Services Ltd. reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate. This would result in no refund of course fees or other costs being paid.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.

Applicable Law

Contracts formed between Henley Training & Consultancy Services Ltd. and you shall be governed in all respects by English law and you hereby submit to the non-exclusive jurisdiction of the English courts.